Terms and Conditions
Effective Date: [Insert Date]
Welcome to Groupie. These Terms and Conditions (“Terms”) govern your use of the Groupie platform, including all related services, bots, websites, calls, chats, recordings, and any associated content provided by Groupie or its affiliates.
By accessing or using Groupie, you agree to be bound by these Terms. If you do not agree, you must not use the platform.
1. Use of Service
You may use Groupie only in compliance with these Terms and all applicable laws. Groupie is provided for business communication, support, and automation purposes only.
2. Data Collection and Recordings
2.1 Consent to Recordings
Groupie automatically records and stores chat messages, call transcripts, and voice interactions. By using this platform, you consent to the recording, transcription, and storage of all such communications. This includes calls, chats, and other interactive exchanges across all mediums, including websites, apps, and phone systems.
2.2 Use of Recordings
Recordings may be used for:
Quality assurance and training
Analytics and performance improvement
Legal compliance and protection
Client reporting and user behavior tracking
Marketing purposes (with your express consent)
If you are a user of a business that uses Groupie, please contact that business for their privacy practices. Groupie is a service provider to those businesses.
3. Privacy and Security
We maintain administrative, technical, and physical safeguards designed to protect your information. Please refer to our Privacy Policy for detailed information on how we collect, use, and share personal data.
4. User Responsibilities
You agree that you:
Will not misuse the service for unlawful or abusive purposes
Will not attempt to hack, reverse engineer, or bypass any security mechanisms
Are responsible for complying with any laws applicable to your business, including but not limited to TCPA, GDPR, CCPA, and HIPAA where applicable
If you integrate Groupie with third-party platforms, you are solely responsible for maintaining compliance with those platforms’ terms and applicable laws.
5. Intellectual Property
All content on Groupie—excluding your own submitted content—is the property of Groupie or its licensors. This includes but is not limited to software, visual design, prompts, workflows, training materials, and custom bots.
You are granted a limited, non-exclusive, non-transferable license to use Groupie for business purposes.
6. Payment & Billing
Use of Groupie is subject to the selected subscription tier and any applicable overage charges (e.g., per-minute or per-credit pricing). All payments are due in accordance with your billing agreement. Late payments may result in suspension or termination of service.
Implementation or onboarding fees are non-refundable once work has begun.
7. Termination
We reserve the right to suspend or terminate your access to Groupie at any time for violation of these Terms, abusive behavior, non-payment, or suspected fraudulent use.
Upon termination, your data and recordings will be retained for 90 days unless otherwise required by law or contractual agreement.
8. Disclaimer of Warranties
Groupie is provided “as is” and “as available.” We make no warranties, express or implied, including but not limited to fitness for a particular purpose, accuracy, or availability.
9. Limitation of Liability
To the fullest extent permitted by law, Groupie shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform—including but not limited to loss of data, revenue, or business interruption.
Total liability, if any, is limited to the amount you paid for the service in the 3 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless Groupie and its affiliates, officers, directors, and employees from any claims, losses, damages, or legal actions arising out of your use of the service, violation of these Terms, or infringement on any third-party rights.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes become effective upon posting to our website. Continued use after changes constitutes your acceptance.
12. Governing Law
These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Denton County, Texas.
13. Contact Us
For questions about these Terms, please contact:
Groupie, Inc.
335 Rockland Drive
Lewisville, TX 75077
legal@groupie.me
