Privacy Policy
Effective Date: [Insert Date]
Groupie, Inc. (“Groupie,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you use our services, including websites, apps, bots, chat platforms, and voice calls (collectively, the “Services”).
By using Groupie, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide
- Name, email, phone number, and business details
- Messages, chat content, voice recordings, and transcripts
- Support inquiries and onboarding information
1.2 Automatically Collected Information
- IP address and device information
- Usage data such as timestamps, interaction logs, and browser type
- Cookies and session data for analytics and performance
1.3 Audio & Chat Recordings
We automatically record and store voice calls and chat interactions. This includes:
- Inbound and outbound calls
- Live chat sessions
- Voice messages or AI-generated conversations
You consent to this recording by using our Services.
2. How We Use Your Information
We use your information to:
- Provide and improve the Services
- Train bots and improve conversation quality
- Analyze trends and usage patterns
- Detect, prevent, and address security or legal issues
- Support clients with insights, reporting, and call/chats history
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell your personal data.
We may share your information:
- With third-party vendors who support our services (e.g., hosting, analytics, transcription)
- With businesses that use Groupie to interact with their customers (as a service provider)
- When required by law, subpoena, or legal process
- To protect the rights, safety, or property of Groupie, its users, or the public
4. Data Retention
We retain chat logs, transcripts, and recordings for business and legal purposes. By default, data is stored for a period necessary to fulfill the purposes described above or as required by law.
Users may request deletion of specific data in accordance with applicable law (see Section 8).
5. Security
We implement industry-standard security measures to protect your data, including:
- Data encryption
- Secure transmission (HTTPS)
- Access control and audit logs
- Regular security reviews
No system is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data.
6. Use of Cookies
We use cookies and similar technologies to enhance your experience, track usage, and support login and authentication. You may manage cookie preferences in your browser settings.
7. Third-Party Links and Integrations
Our Services may include links or integrations to third-party services (e.g., CRMs, analytics tools). We are not responsible for the privacy practices of those third parties. Review their privacy policies before sharing information.
8. Your Rights
Depending on your jurisdiction, you may have rights under laws such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR), including:
- Access to your data
- Correction of inaccurate information
- Deletion of your data
- Objection to processing
- Data portability
To submit a request, email info@groupie.me. We may need to verify your identity.
9. Do Not Track
Groupie does not respond to “Do Not Track” browser signals.
10. Children’s Privacy
Our Services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Effective Date.” Continued use of the Services after any changes indicates your agreement to the revised policy.
12. Contact Us
For questions or requests related to this Privacy Policy, contact:
Groupie, Inc.
335 Rockland Drive
Lewisville, TX 75077
info@groupie.me
